Refund policy

At DesLévant, we are committed to providing our customers with high-quality skincare products and excellent customer service. We understand that sometimes returns and refunds are necessary, and we aim to make this process as smooth and straightforward as possible. Please read the following policy carefully to understand your rights and obligations when it comes to returns and refunds:

Returns:

We accept returns of unused and unopened products within 30 days of the date of purchase.
To initiate a return, please contact our customer service team at info@avantebrands.com to request a return authorization number (RMA).
Once you have received your RMA number, please securely package the item(s) and include the RMA number on the outside of the package.
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or damaged item received).
Upon receiving the returned item(s), we will inspect them to ensure they meet our return criteria. Refunds will be issued for the cost of the product(s) returned, excluding any shipping charges, to the original form of payment within [number] business days.

Refunds:

Refunds will be processed once the returned item(s) have been received and inspected.
If the return is approved, a refund will be issued to the original form of payment used for the purchase.
Please note that it may take some time for the refund to be reflected in your account, depending on your financial institution's processing times.

Exchanges:

Unfortunately, we do not offer exchanges at this time. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately upon receipt.
We may request photos or additional information to assess the damage or defect.
Depending on the situation, we will offer a replacement, exchange, or refund for the damaged or defective item(s).

Final Sale Items:

Certain items may be marked as final sale and are not eligible for return or refund. Please check the product description carefully before making your purchase.

Cancellation Policy:

Orders may be cancelled for a full refund if the cancellation request is made before the order has been shipped. Once the order has been shipped, it is subject to our standard return policy.

Contact Us:

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer service team at info@avantebrands.com.

By making a purchase from DesLévant, you agree to abide by the terms and conditions of our return and refund policy outlined above. We reserve the right to update or modify this policy at any time without prior notice.